A) Refunds: Refunds will be offered up to seven calendar days prior to a scheduled meeting. A person from the same firm may be substituted for the original attendee.

B) Program Cancellation: If a meeting is cancelled due to weather, illness, or any other factor, the meeting will be rescheduled and all registered attendees will be notified of the new date and time. All registered attendees will also be given an option to receive a refund.

C) Record Retention: Boston Chapter officers will retain all appropriate records for a minimum period of five years. These records will include:

     1. Program outline and/or materials
     2. Records of participation
     3. Date and location of presentation
     4. Number of credits earned by participants
     5. Results of program evaluations
     6. Speakers/Presenters credentials

D) Complaint Resolution: All complaints regarding sessions will be handled by the current Chapter Treasurer whose contact information appears on each meeting notice.

E) Monitoring of Presentation Content:

The Boston Chapter will make every attempt to ensure that sponsored programs and materials are prepared, presented, and updated in a timely manner. Presenters/speakers will be asked to submit their program material prior to all sessions for review.